Privacy Policy
Information about data processing according to Art. 13 GDPR
Last updated: January 2026
Key Points
- ✓We only collect data necessary for website operation
- ✓Analytics without cookies and without IP storage (Umami)
- ✓No sharing of your data with third parties for advertising
1. Data Controller
Responsible for data processing on this website is:
Balane GmbH
Balanstraße 84
81541 München, Deutschland
E-Mail: contact@balane.tech
Managing Director: Jonas David Höttler
2. SSL/TLS Encryption
This website uses SSL/TLS encryption for security reasons and to protect the transmission of confidential content. You can recognize an encrypted connection by the browser's address bar changing from "http://" to "https://" and by the lock symbol in your browser bar.
3. Server Logs & Hosting
Hosting Provider:
Vercel Inc.
440 N Barranca Ave #4133
Covina, CA 91723, USA
Data collected:
- IP-address of requesting device
- Date and time of access
- Name and URL of retrieved file
- Website from which access was made (Referrer URL)
- Browser used and operating system if applicable
Purpose: Technical provision of the website, ensuring system security and optimization of the internet service.
Legal basis: Art. 6 Abs. 1 lit. f DSGVO (legitimate interest)
Storage duration: 7 to 30 days
Third country transfer: Data transfer to the USA is based on the EU-US Data Privacy Framework (adequacy decision pursuant to Art. 45 GDPR).
4. Web Analytics (Umami)
This website uses Umami, a privacy-friendly, cookie-free open-source web analytics software.
Privacy-friendly:
- ✓ No cookies
- ✓ No IP storage
- ✓ No user profiles
- ✓ No fingerprinting
- ✓ GDPR compliant without consent
Hosting: Umami is self-hosted by us on Railway Inc. servers in the European Union. Railway is certified under the EU-US Data Privacy Framework.
Legal basis: Art. 6 Abs. 1 lit. f DSGVO (legitimate interest)
5. Contact Form & Lead Management
When you contact us via a contact form on this website, your data is processed for lead management and customer service.
Data collected:
- Name
- E-Mail-address
- Phone number (optional)
- Company (optional)
- Your message
System used: Data is stored in our self-hosted Odoo CRM system.
Hosting: Odoo is hosted on our own servers at Hetzner Online GmbH in Germany. No data transfer outside the EU.
Legal basis: Art. 6 Abs. 1 lit. b DSGVO (contract initiation) / Art. 6 Abs. 1 lit. f DSGVO
Storage duration: Lead data is stored as long as necessary for processing. Legal retention periods: 6-10 years.
6. Support & Live Chat
When you use our live chat or submit a support request through our ticket system, your data is processed to handle your inquiry.
Data collected:
- Name, email address
- Subject, message, chat history
- Timestamp and ticket number if applicable
System used: Zammad (self-hosted open-source system)
Hosting: Zammad is hosted on our own servers at Hetzner Online GmbH in Germany. No data transfer outside the EU.
Legal basis: Art. 6 Abs. 1 lit. b DSGVO / Art. 6 Abs. 1 lit. f DSGVO
7. Cookies
Technically Necessary Cookies
NEXT_LOCALE
Stores your language setting
theme
Stores your light/dark mode preference
cookie-consent
Stores your cookie preferences
These cookies are required for basic website functions and are set without consent.
Legal basis: Art. 6 Abs. 1 lit. f DSGVO (legitimate interest)
8. Data Transfer
Your data is transferred to the following service providers:
Vercel
Hosting (USA - EU-US DPF)
Railway
Analytics Hosting (EU - EU-US DPF)
Hetzner
CRM & Support (Germany)
9. Your Rights
Access
Art. 15 DSGVO
Rectification
Art. 16 DSGVO
Erasure
Art. 17 DSGVO
Restriction
Art. 18 DSGVO
Portability
Art. 20 DSGVO
Object
Art. 21 DSGVO
To exercise your rights, please contact: contact@balane.tech
Right to Object
You have the right to object at any time, on grounds relating to your particular situation, to the processing of personal data concerning you which is based on Art. 6 (1) f GDPR.
Contact for objection: contact@balane.tech
10. Right to Complain
You have the right to lodge a complaint with a supervisory authority:
Bayerisches Landesamt für Datenschutzaufsicht (BayLDA)
Promenade 18, 91522 Ansbach
Tel: +49 (0) 981 180093-0
11. Data Protection Officer
The appointment of a data protection officer is not legally required for our company. For questions about data protection, please contact: contact@balane.tech
12. Automated Decision Making
No automated decision-making including profiling within the meaning of Art. 22 GDPR takes place.
13. Changes
We reserve the right to update this privacy policy to ensure it always complies with current legal requirements or to implement changes to our services.